Frequently Asked Questions
Everything you need to know about our comfort-first essentials.
What is the Happiness Guarantee?
We want you to be completely happy with your purchase. If your socks don't fit, your shirt has a snag, or you aren't satisfied for any reason, our customer service team will make it right with a refund or exchange.
How does the 'One Purchased, One Donated' model work?
For every item you purchase, we donate an item of equal value to someone experiencing homelessness. To date, we have donated over 100 million items to community organizations across the country.
What are your shipping rates and delivery times?
We offer standard shipping for a flat fee, with free shipping on orders over a certain threshold. Standard delivery typically takes 3-7 business days, while expedited options are available at checkout.
How should I care for my Bombas products?
To keep your items in peak condition, we recommend machine washing cold with like colors and tumble drying on low. Avoid using bleach or fabric softeners, as they can break down the performance fibers.
What is your return and exchange policy?
We offer free returns and exchanges within 60 days of purchase. The items must be in good condition, though we are flexible because we want you to find your perfect fit.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international territories. Shipping costs and delivery windows vary by location and are calculated during the checkout process.